At checkout you receive a Fawry reference number. Pay that reference at any Fawry kiosk, partner outlet, ATM, or through the Fawry app — cash or card, your choice.

As soon as Fawry confirms your payment, your voucher code is fetched automatically and appears in "My Vouchers" — usually within a minute or two.

Fawry reference numbers are valid for 7 days. If it expires unpaid, the order is automatically cancelled and no payment is taken — just place a new order.

Go to "My Vouchers" in your account. Fulfilled orders show the code with a one-tap copy button, and we also email it to you.

Contact our support team with your order number — see the Contact page. We investigate every case manually before any refund or replacement.