Because digital codes are delivered instantly and cannot be "returned", refunds are only issued when something goes wrong on our side — for example a code that was already used before delivery, or an order that was paid but never fulfilled. If you believe there is a problem with your order, contact support within 7 days with your order number. We investigate every case against our supplier's records before approving a refund or replacement. Orders that fail before a code is issued (e.g. the requested product became unavailable) are refunded in full automatically.